Bahasa Malaysia | ÖÐÎÄ
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Senior Executive - Technical Support

Division | IT
Location | Kuala Lumpur
 Experience | Minimum 3 years
 Vacancies | 3 positions

Closing date | 07 June 2010

Responsibilities

  • Monitor and track all open and pending SRs ensuring closure within the stipulated SLA
  • Monitor and take necessary actions to minimise all the escalations from Level 2 Tech Support
  • Diagnose technical issues based on WiMAX devices, computer devices and latest gadgets
  • Provide minimum Onsite Tech Support at customers’ premises nationwide
  • Continuously ensure Tech Support equipped with latest information, user guides and material
  • Prepare daily, weekly and monthly performance reports
  • Provide continuous improvement on escalation processes and procedures (SOPP) for Tech Support
  • Support Sales & Marketing teams on events and promotions
  • Supervise the development and implementation of training programs

 

Job Requirements

  • Minimum Degree/Diploma in IT with 3 years' relevant work experience in managing and providing Onsite Tech Support, preferably in broadband, computer devices, network and software
  • Able to work well under pressure, tight deadlines, heavy workloads and with a high degree of individual responsibility
  • Independent and self-motivated
  • Ability to work with minimum supervision
  • Experience and knowledge on DOS Commands, all Windows and MAC OS network setup and configuration
  • Experience in Level 2 or Level 3 Helpdesk Support is an advantage
  • Candidate with CCNA/CCNP, MCSE will be an added advantage
  • Possess own transport

 

Skills Required

  • Excellent communication and interpersonal skills – both verbal & written skills
 

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